The following help content will provide information on how to manage your account and interact with your scheme
All
Users
I can’t login to my account
Make sure that you have activated your account by clicking the link the email you received from PLEX.
Why do I have to activate my account?
By activating your account we can verify that you are a real person and that you have a valid email address. By doing this
check we also ensure that only you will have access to your account on the Amiti PLEX site.
I have forgotten my password, what do I do?
At the bottom of the Sign In block, click on Reset Password and follow the instructions of the email that you will receive.
How do I sign up for PLEX as a member?
If you have not yet received an invite from your scheme, click on the top right on the LOGIN button on the scheme website.
You will now see a pop-up window, at the bottom of this window click on “Having trouble logging in?” Then select
“I do not have an account” and complete the form.
I have not received my invitation mail?
If you have not yet received, or can’t find your invitation mail from your scheme, click on the top right on the LOGIN button
on the scheme website. You will now see a pop-up window, at the bottom of this window click on “Having trouble logging
in?” Then select “I did not receive my invitation mail”, enter your email address and click resend.
How do I log into my PLEX account?
On your scheme website, click on the top right on the LOGIN block, complete your email address and password and click Login.
How do I reset my PLEX password?
Click on the top right on the LOGIN button on the scheme website. You will now see a pop- up window, at the bottom of this
window click on “Having trouble logging in?” Then select “I forgot my password”, enter your email address and click
resend.
How do I use the Social Login option?
If you have been invited on a Gmail address, and you are currently logged in to your Gmail, then clicking on the Social Login
button will log you immediately into the scheme website. This is quite handy if you are often logged into your Gmail
at the same time as your scheme site, or if your browser has saved your Gmail login details.
How do I update my details?
Once you are logged into the website, click on your name (top right), then down the menu click on Profile. Your can now select
any of the tabs (user details, Physical Address, Postal Address, Properties or Reset Password). NB – remember to
click Update at the bottom of the page before closing or moving away to any other page on the website.
How do I view Documents?
In the top menu bar, click on Documents. In the middle of the page, click on any of the squares to open a folder. To see
a preview of a file, click on the square with the name of file. On the right side of the page will be an option
to download the file.
How do I view previous Notices, Emails, Newsletter of SMS’s?
In the top menu bar, click on Communications. On the left will be a menu where you can select the type of communication you
are looking for (Notices, Newsletters, Emails or SMS).
Why can’t I see the email I’m looking for?
Members can only view emails if they were recipients of the mail at the time that the mail was sent out.
If I sent a message on the Contact Us page, who will receive this?
The Contact Us page allows members to send a message to your scheme administrators or Scheme Executives.
Where do the photos in the Gallery page come from?
The photos in the Gallery section is uploaded by the scheme administrators.
Why are there pictures of Sponsors on my scheme’s website?
Sponsors are service providers that have decided to make contributions to your scheme’s monthly PLEX fee, in return they
are given an opportunity to have their logo or picture displayed on the scheme website.